TCs close faster when they speak in specifics: "Your benefits renew on Jan 1, your down payment can be $200, and the monthly fits under $150." The hurdle is pulling those numbers quickly and weaving them into a script. This guide shows what those scripts look like when we pre-compute the details for you.

What the TC sees (we do the data prep)

• Patient context: last consult date, recommended plan, benefits status (remaining, expiry), down payment range, preferred doctor, chair availability.
• Two ready-to-send scripts:   - Cost-first: focuses on down payment + monthly math.   - Benefits-first: focuses on coverage expiring or renewing.
• Two time slots that match the patient’s schedule pattern (evenings/weekends flagged).

You get the scripts as copy/paste blurbs. No calculator, no report digging.

Example (we supply the numbers)

• Patient: Mia S. (Consult 12 days ago, recommended $5,400 aligners)
• Insurance: $1,500 remaining, renews Jan 1
• Down payment window: $150–$250 based on score + history
• Chair: Doctor B has Thu 3:30 and Fri 10:00 open

Cost-first script

"Hi Mia, this is [TC]. I held Thu 3:30 or Fri 10:00 with Dr. B. We can start with $200 today and about $145/month after insurance. Want me to lock one of those times?"

Benefits-first script

"Hi Mia, your insurance still covers $1,500 and renews Jan 1. If we start Thu 3:30 or Fri 10:00, we keep that coverage and avoid a new exam. Which time works?"

Notice the TC never had to calculate: down payment, monthly, or the coverage timing. We generate those fields so outreach stays fast and accurate.

How we assemble the script (so you don’t have to)

1. Pull consult + plan + benefits + payment history.
2. Score affordability → propose a down payment band and monthly.
3. Check benefits expiry/renewal window → add the urgency line.
4. Read past communication → pick the right angle (cost vs benefits).
5. Surface two viable time slots that match the patient’s pattern.
6. Output two scripts + SMS/email variants, ready to paste.

If you want to DIY (lightweight math)

Use this once, then let us automate it:

• Monthly ≈ (Plan Total – Remaining Benefits – Down Payment) / Months
• Pick months to land near a round number the patient signaled (e.g., $140–$160).
• Keep down payment at 3–5% of plan if cost is the blocker; bump to 8–10% if timing/commitment is the blocker.
• Lead with benefits if expiry ≤ 45 days; otherwise lead with cost convenience.

TC-ready checklist (printable)

• Have two scripts per patient: Cost-first and Benefits-first.
• Each script must include: exact DP, approximate monthly, benefit amount/expiry, and two times to say “yes” to.
• No outreach without a next-step time. Reduce back-and-forth.
• Keep notes to one line: [12/06] Cost-first: offered $200 + $145/mo; asked for Thu 3:30 or Fri 10:00.

Why let us generate it?

• We already ingest plan, payments, and benefits—so the math is instant and consistent.
• We pick the script angle based on prior notes (confidence vs cost).
• We pair times with chair availability automatically, so you’re not promising slots you don’t have.
• You get ready-to-send blurbs for SMS and email; you just hit send.

The TC stays patient-first and specific. You save the calculator work. Starts move faster. Let us handle the data so your outreach sounds like you already know the patient.

System-specific quick plays (no tables)

Do these once manually if you must. We can auto-assemble the targets, math, and scripts so they’re ready to send.

OrthoFi: four fast pulls

• Pending, consult ≤14 days   - Pull: Status Pending Decision; consult date ≤14d.   - Data: plan total, verified benefits remaining, down payment band.   - Script: cost-first if no expiry; benefits-first if expiry ≤45d.   - Action: offer two doctor-matched times.   - Note: [mm/dd] Cost. $200 DP + $150/mo. Offer Thu 3:30 / Fri 10:00.]

• Benefits expiring ≤45 days   - Pull: benefits expiry ≤45d; Pending.   - Script: benefits-first with amount and date.   - Action: two times before expiry.   - Note: [mm/dd] Benefits. $1.5k remains, expires Jan 1. Offer Thu/Fri.]

• High value, no down payment set   - Pull: top quartile plan total, no DP entered.   - Script: cost-first; show two payment paths (low DP vs. balanced monthly).   - Note: [mm/dd] High value. $300 DP + $180/mo. Asked for Tue/Thu.]

• Family in treatment   - Pull: sibling/parent in tx, Pending.   - Script: confidence-first; align schedules, small records concession if needed.   - Note: [mm/dd] Family. Align w/ sibling appt. Offer Wed 4:00 / Fri 9:30.]

Ortho2: four fast lists

• Pending Start ≤21 days   - Pull: Pending Start; consult ≤21d.   - Script: cost-first unless benefits expiry ≤60d (then lead with benefits).   - Note: [mm/dd] Cost. $180 DP + $135/mo. Offer Thu/Fri.]

• Benefits expiring ≤60 days   - Pull: benefits end date ≤60d.   - Script: benefits-first with exact amount/date.   - Note: [mm/dd] Benefits. $1.2k remains, expires Dec 31. Offer Wed/Thu.]

• Missed/rescheduled starts (14 days)   - Pull: Missed/Rescheduled flag last 14d.   - Script: timing-first; reassure no new exam.   - Note: [mm/dd] Timing. Held Tue 2:00 / Thu 9:30. No new exam.]

• Waitlist with doctor preference   - Pull: waitlist + doctor preference set.   - Script: confidence-first; honor doctor choice; include two matching slots.   - Note: [mm/dd] Doctor pref. Dr. V Wed 3:30 / Fri 11:00.]

If you want zero friction, we’ll auto-generate these lists with ready-to-send SMS/email blurbs, pre-filled math, and two time options so your TC just sends and logs one line.